If you are going to issue a 1.7 million unit recall, please make sure your recall website is working before closing for the day. And if you can't get your website to work, please have more operators working. The announcement that the "high call volume is creating a long hold time" was appreciated, although expected. And the part of the announcement about visiting your website for help instead of holding doesn't help if your website isn't working.
Guess I'll sit on hold. At least you have fun music.